Technical Support

NSI has a well established reputation for responsive technical support.MC Pro™ Upgrade Subscription Service

Technical support for NSI equipment under warranty is available during normal business hours, Monday through Friday,
8:30 AM – 5:00 PM U.S. Eastern Standard Time (excluding U.S. holidays) via telephone (410-964-8400) or contact us here.

When the warranty for your NSI equipment expires, you can continue to have access to our technical support experts via telephone or email through the NSI Smart Support program.

NSI Smart Support

NSI Smart Support is an optional program for post warranty NSI equipment. It is a cost effective way to minimize downtime while ensuring the optimum performance of your NSI equipment.

Key Features

  • Unlimited priority technical support via telephone or email during normal business hoursSuperquad in the Field
  • One MC Pro software upgrade for your MC5 remote control
  • Discounts on parts and labor for repairs performed by NSI
  • 12-month term

Priority Technical Support Contact and Availability

Priority technical support is available during normal business hours, Monday through Friday, 8:30 AM – 5:00 PM U.S. Eastern Standard Time (excluding weekends and U.S. holidays) via telephone (410-964-8400) or contact us here.

Purchasing NSI Smart Support

NSI Smart Support is available for purchase through NSI only. Contact NSI via telephone (410-964-8400) or contact us here for details.

Supported Products

For a list of products eligible for technical support through the NSI Smart Support program click here.